Delivery information for Australia
We ship from three Australian hubs — Eastern Creek in Sydney, Truganina in Melbourne and Berrinba in Brisbane, with Perth Airport handling Western Australia. Every delivery is insured in transit, and bulky items include two-person delivery and placement in the room of your choice at no extra cost. Transit times below run from dispatch, which is within one business day for in-stock items.
Check your postcode
Transit times by state and territory
| State or territory | Metro | Regional and remote | Dispatch hub |
|---|---|---|---|
| New South Wales (NSW) | 1–2 business days | 2–4 business days | Eastern Creek |
| Victoria (VIC) | 1–2 business days | 2–5 business days | Truganina |
| Queensland (QLD) | 2–3 business days | 3–6 business days | Berrinba |
| Australian Capital Territory (ACT) | 2–3 business days | 2–4 business days | Eastern Creek |
| South Australia (SA) | 2–4 business days | 4–7 business days | Truganina |
| Western Australia (WA) | 4–6 business days | 6–10 business days | Perth Airport |
| Tasmania (TAS) | 4–6 business days | 5–8 business days | Truganina |
| Northern Territory (NT) | 5–8 business days | 7–12 business days | Berrinba |
Remote Northern Territory, far north Queensland and remote Western Australian communities can add a further two to four business days depending on freight schedules. We will tell you before dispatch if that applies to your postcode.
What happens after you order
You receive an order confirmation and a GST tax invoice from ValueVault Retail Group Pty Ltd (ABN 48 621 907 336) immediately. When the item leaves our hub you receive insured tracking, and for bulky freight the carrier calls or texts to arrange a delivery window — usually a four-hour window on a nominated business day. Someone over 18 must be present to sign.
Access, stairs and apartments
Tell us about access at checkout: no lift, narrow hallways, a steep driveway, or a building that requires a loading dock booking. Measure the narrowest doorway on the delivery path and compare it with the product dimensions on the product page — for an 85-inch television or a French door fridge, allow at least 40 to 50 millimetres more than the item's width. Our team will not remove doors or windows, and stair carries above two floors for items over 80 kilograms may need a quote.
Damage, delays and your rights
Under the Australian Consumer Law, goods must be delivered within the time we agreed or, if no time was agreed, within a reasonable time. If delivery is unreasonably delayed you may cancel and receive a refund. Insured transit cover means transit damage is our problem, not yours: report it within 7 days and we replace or refund and collect the damaged item at our cost. See our warranty and returns page for the full process.
Delivery questions
Is delivery really free anywhere in Australia?
Free on every order of A$500 or more, to every Australian state and territory including regional and remote postcodes, and fully insured in transit. Orders under A$500 are a flat A$29.
What does two-person delivery include?
For bulky items — televisions 75 inches and larger, mattresses, e-bikes, gym equipment, outdoor settings and major appliances — two people bring the item inside and place it in the room of your choice at no extra cost. They cannot wall-mount, plumb or hardwire an item.
When does my order leave the warehouse?
In-stock orders placed before 1pm AEST on a business day are dispatched the same day. Everything else leaves within one business day. Transit times below run from dispatch, not from checkout.
What happens if my item is damaged in transit?
Every delivery is insured. Note the damage on the delivery paperwork if you can, photograph it, and contact us within 7 days. We arrange a replacement or a full refund at no cost to you, and we collect the damaged item.
Do you deliver to apartments and upper floors?
Yes. Tell us at checkout if there is no lift, or if access needs a permit or a booking with building management, and we will schedule accordingly. Stair carries above two floors for very heavy items may need a quote.
Can I get old appliance or mattress removal?
Yes, in most metropolitan postcodes. Add it at checkout for A$79 and we take the old item away for responsible recycling when the new one arrives.
Insured AU-wide delivery
Transit loss and damage protection is included.
30-day return guarantee
Australian returns with free collection.
Official AU warranty
Manufacturer cover plus your ACL rights.
Australian stock
Dispatched from Sydney and Melbourne warehouses.